Shipping policy

Effective Date: September 1, 2026

At CareNest, we want your little one’s goodies to reach you safely and on time. Please review the following shipping information before placing your order.

1. Order Processing

We process all orders within 1–5 business days after payment is confirmed.

We process orders placed on weekends or public holidays on the next business day.

You will receive an order confirmation after placing your order and, where applicable, shipping updates once your order ships.

2. Delivery Times

Estimated delivery times depend on your location:

  • Texas: 1–3 business days

  • Other locations in the USA: 2–5 business days

  • Remote locations: Delivery may take slightly longer depending on the courier and destination.

Please note that delivery times are estimates and may be affected by factors outside our control, including courier delays, weather, traffic, public holidays, or incorrect delivery information.

3. Shipping Costs

Shipping fees are calculated based on your delivery location and will be displayed at checkout.

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

4. Failed Delivery Attempts

Please ensure that someone is available to receive your order at the provided delivery address.

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or has provided an incorrect address, additional delivery charges may apply for another delivery attempt.

5. Delayed Deliveries

While we work with trusted delivery partners, CareNest does not have direct control over courier delays once an order has been dispatched.

If your order is delayed beyond the estimated delivery window, please contact us so we can assist with following up with the delivery partner.

6. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 24 hours of delivery and provide:

  • Your order number

  • Clear photos or videos of the package and item

  • A brief description of the issue

We will review the issue and advise you on the next steps.

7. Order Changes

If you need to change your delivery address or other order details, please contact us as soon as possible after placing your order.

Once we dispatch an order, we may not be able to change the delivery details.

8. Contact Us

For questions about your order or delivery, please contact CareNest:

Phone/WhatsApp: +1 (469) 279-0050

Email: careneststore123@gmail.com

Instagram: @CareNest-Store

We’re happy to help with questions about your order, shipping, or delivery.

Thank you for choosing CareNest. We’re excited to bring a little more fun, comfort, and joy to your little one. 💛